Information for New Clients

©TLC Animal Hospital

 

We would like to welcome you and your pet to our TLC family! Hopefully the information below will help you on your first visit to TLC Animal Hospital. Never hesitate to call us with any other questions you may have.

(561)997-8090

We offer 4 types of appointments:
Scheduled Appointment:

These are booked on the phone with us and usually in 1-2 weeks advanced notice. We primarily schedule annual exams/vaccines and recheck appointments in this fashion.

Work-In Appointment:

This appointment can be scheduled either that day or for the next day. These appointments are NOT considered emergencies. Most of the time, these appointments are for unplanned events such as eye or ear infections, blood work to be sent to the lab or even a recheck appointment.

“Drop Off”:

These are not set appointments. You can drop off your pet to spend the day with us and a doctor can look at your pet in between appointments. This is a great alternative for those who work during the week. We like to have pet’s dropped off between 7:30am-11:00am and will be ready around 4:00-5:00pm. If the pet is seen sooner and ready to go home sooner, the doctor will call you. This is also a great option if your pet needs to be observed for odd or strange behavior throughout the day. There is no extra fee for the drop off option.

Walk In Emergency:

If your pet is experiencing a life threatening emergency, we recommend you call us first to let us know that you’re on your way. This will help us be prepared when you walk in the door. Please be advised that there is a non-schedule emergency exam fee.

First visit check list:

  • Call to schedule an appointment.
    • Call us (561)997-8090 to schedule an appointment with one of our doctors.

 

  • Contact your previous vet to obtain medical records and vaccine history.
    • They can email or fax the medical records to you or directly to us. This will also make your wait time before/during your appointment a whole lot faster.
      • Our Fax – (561)997-9716

 

  • Email us your previous medical records.
    • You can email us your previous medical records and also remember to send your vaccine due dates as well.

 

  • Bring in a fecal sample.
    • Sometimes your pet is due for one and this will help us from “going in” and getting a sample. This is also a good idea if your pet is having loose stool or bowl issues. We do have a fecal container that you can pick up to make it an easier process.

 

  • The most common question we ask that no one seems to have the answer to is, “What diet is your pet on?” Before you come in, take a picture with your phone of the food you feed your pet. Then we can make a note of it in their chart for future reference.

 

  • Another thing to do is bring in your pet’s medication. This way our doctors will know exactly what your pet is currently on and how often to see if any changes need to be made.

 

  • Last, but not least, please bring your pet. All dogs should be a on tight leash. Cats should be secured in a carrier. If your pet is aggressive or coughing/sneezing, please call us from your car in the parking lot and we can arrange to bring you and your pet in a different entrance from healthy animals.

 

Payment options we accept:

 

VISA

Mastercard

Discover

American Express

Care Credit

Cash

(We do not accept checks.)